FAQ

Here are answers to some common questions. If you don't find what you're looking for, feel free to reach out via our Contact page!

Are your parts genuine DJI or compatible replacements? We offer high-quality OEM-compatible replacement parts designed to match DJI specifications and fit perfectly (e.g., Mini 5 Pro shells, frames, arms, ESCs, GPS modules, and more).

How long does shipping take? Orders are processed within 1-3 business days. Delivery typically takes 6-14 days worldwide. You'll receive a tracking number by email once shipped.

Do you offer free shipping? Yes! Free standard shipping on all orders of $20.00 or more. Orders under $20.00 have a flat $6.99 shipping fee.

What is your warranty policy? Every product comes with a 30-day limited warranty against manufacturing defects. We’ll organise a replacement or refund if needed (excludes misuse, crashes, improper installation, etc.).

Can I return an item if I change my mind? No, we do not accept returns for change of mind. Please check product details carefully before ordering.

Can I cancel or modify my order? You may cancel or modify your order before it is fulfilled (usually within a few hours). Once processing begins with our fulfillment center, changes are no longer possible.

Do you offer bulk or wholesale orders? Yes! We're happy to discuss bulk pricing and wholesale opportunities. Please contact us through our Contact page with your requirements.

Who pays customs duties or import taxes? Customers are responsible for any duties, taxes, or fees charged by their country upon delivery.

When will I get my tracking information? Tracking details are emailed automatically as soon as your order ships.

How can I get in touch for support? Visit our Contact page to send us a message – we aim to reply within 24-48 hours.

Thank you for choosing DJIWholesale.com!